1. Shipping zones
We currently ship to:
- European Union (DDP): All 27 member states — duties paid by Lunette
- UK & Switzerland (DDU): Subject to customs duties
- USA & Canada (DDU): Subject to customs duties
- Asia-Pacific (DDU): Japan, Australia, Singapore, etc.
2. Delivery times
- EU: 3–5 business days
- UK & Switzerland: 5–7 business days
- USA & Canada: 7–10 business days
- Asia-Pacific: 7–14 business days
3. Shipping costs
Shipping is FREE on all subscription boxes worldwide. No hidden fees.
4. DDU notice — International customers
DDU (Delivered Duty Unpaid): For shipments outside the EU, you may be required to pay customs duties, taxes, or import fees upon delivery. These charges are determined by your local customs authority and are NOT included in your subscription price. Lunette is not responsible for these additional fees.
Estimated customs fees vary by country (typically 0–25% of declared value). Contact your local customs office for accurate estimates.
5. Tracking your order
You’ll receive a tracking link by email once your box ships. Track in real-time at any time in Profile → Orders.
6. Lost or damaged packages
If your package is lost or arrives damaged, contact support@lunette.com within 7 days of expected delivery. We’ll investigate and send a replacement if confirmed.
7. Address changes
You can change your shipping address in Profile → Subscription before the next billing date. Changes after shipping are not possible.
