1. What information we collect
We collect the following categories of personal data:
- Account data: name, email, password (hashed), phone number
- Order data: shipping address, payment information (tokenized via Stripe)
- Usage data: browsing behavior, device info, IP address (anonymized)
- Communication data: support tickets, feedback, surveys
2. How we use your data
We process your data for the following purposes (legal basis: contract performance, legitimate interest, consent):
- Process and fulfill your subscription orders
- Communicate about your account and orders
- Improve our products and services
- Send marketing communications (with your consent)
- Comply with legal obligations
3. How we share your data
- Service providers: Stripe (payments), Shopify (e-commerce), DHL (shipping)
- Analytics: Google Analytics (anonymized)
- Legal authorities: when required by law
4. Your rights under GDPR
If you’re in the EU, you have the right to:
- Access your data (request a copy)
- Rectify inaccurate data
- Erase your data (“right to be forgotten”)
- Restrict processing
- Data portability (export in JSON/CSV)
- Object to processing
- Withdraw consent anytime
5. Your rights under CCPA (California)
If you’re a California resident, you have the right to know, delete, and opt-out of the sale of personal information.
6. Cookies & tracking
See our Cookie Policy for details.
7. Data retention
We retain account data for as long as your account is active, plus 3 years after deletion for legal/tax purposes.
8. International data transfers
Your data may be transferred outside the EU using Standard Contractual Clauses (SCCs) for adequate protection.
9. Children’s privacy
Our service is not directed to children under 16. We do not knowingly collect data from minors.
10. Contact our Data Protection Officer
Email: dpo@lunette.com · Third Screen B.V., De Entree 232, 1101 EE Amsterdam, Netherlands
