Find answers to common questions about Lunette
Every month, we'll send you an exclusive pair of designer sunglasses curated just for you. Your first box ships within 5-7 business days. You'll be charged €39 today for the welcome box, then €39/month thereafter. Shipping is always free, and you can cancel anytime from your account settings.
Yes, you can pause your subscription at any time from your account dashboard. When paused, you won't be charged or receive a box until you resume. There is no limit on how long you can pause.
You can cancel anytime from your Account → Subscription Settings. Once cancelled, you will not be charged again. If you cancel after a renewal has been processed, that final box will still ship.
Absolutely! You can change your style preference at any time from your account settings. Your next box will reflect the new selection starting with the following month's shipment.
No, we want to bring the element of surprise! As sunglasses designers, we aim for perfection in every pair. The benefit is we do all the hard work – you just get to relax and enjoy your curated selection.
Every month you will be shipped a box right to your doorstep. Within the box you will receive a brand new pair of designer sunglasses curated to your style profile.
No long-term commitment at all. Lunette is a month-to-month subscription. You can cancel, pause, or modify your plan anytime without penalties or hidden fees.
Yes! You can purchase a gift subscription directly from our shop page. The recipient will receive an email with instructions to activate their membership and set their style preferences.
Within 5-7 business days for international shipping. You'll receive a tracking link by email once your box ships. Tracking updates are shared via email and in your Account → Orders.
Yes, we ship to most countries worldwide. International delivery times vary by location but typically range from 5 to 14 business days. Customs duties may apply depending on your country.
Shipping is always free for all subscription boxes and standard orders over €50. For one-time purchases under €50, a flat shipping fee of €4.99 applies.
Yes! Once your order ships, you will receive an email with a tracking number and link. You can also view tracking details anytime in your Account → Orders section.
If your package is lost or arrives damaged, please contact our support team within 14 days of the expected delivery date. We will investigate and replace the item at no extra cost.
If you need to change your shipping address, please contact us at support@lunette.com as soon as possible. Once an order has shipped, the address cannot be changed.
We offer a 14-day money-back guarantee on every box. If you're not satisfied with your sunglasses, return them within 14 days of delivery for a full refund. Sunglasses must be in original condition with all packaging.
To initiate a return, go to Account → Orders and select the item you wish to return. We will generate a prepaid return label for you. Pack the sunglasses in their original packaging and drop off at any authorized location.
Refunds are processed within 3-5 business days after we receive your returned item. Depending on your bank, it may take an additional 3-7 business days for the refund to appear on your statement.
At this time we do not offer direct exchanges. You can return the item for a refund and place a new order if you'd like a different style.
If your sunglasses arrive damaged, please take a photo and contact us within 48 hours. We will ship a replacement pair immediately at no extra cost.
We use your data only for:
We never sell your data. Read our full Privacy Policy.
We only share data with trusted service providers necessary to operate our business (payment processors, shipping carriers). We do not sell or rent your personal information to third parties for marketing purposes.
You can request account deletion from your Account → Settings → Delete Account. Alternatively, email us at support@lunette.com and we will process your request within 30 days.
Yes. All payment information is encrypted and processed securely through Stripe, a PCI-compliant payment provider. We never store your full card details on our servers.
Today: €39 for your welcome box (charged immediately at signup).
Then monthly: €39 charged
on the same date each month (e.g., if you signed up May 7, next charge is June 7). You'll
get an email reminder 3 days before each renewal.
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are processed in EUR.
Yes, you can update your payment method anytime in Account → Billing → Payment Methods. The new method will be used starting with your next billing cycle.
Your first welcome box is priced at €39, which includes a premium pair of designer sunglasses and free shipping. This is the same as the regular monthly subscription price.
Yes, your subscription renews automatically each month on the same date. You will receive a reminder email 3 days before each charge. You can cancel anytime before the renewal date.
If you cancel before your next renewal, you will not be charged again. We do not offer prorated refunds for partial months, but you will keep any boxes already shipped.
Your complete billing history is available in your Account → Billing section. You can view and download invoices for all past charges.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam fringilla augue nec est tristique auctor. Donec non est at libero vulputate rutrum. Morbi ornare lectus quis justo gravida semper. Nulla tellus mi, vulputate adipiscing cursus eu, suscipit id nulla. adipiscing cursus eu, suscipit id nulla.