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Fill out the form and our team will reply within 24 hours. For urgent matters, please use Live Chat or phone during business hours.
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Step-by-step transparency for handling refunds and payment disputes
Email support@lunette.com with your order ID
Our team verifies and emails confirmation
Free prepaid return label sent via email
Funds returned to original payment method
Direct support resolves faster
Charge reversed pending investigation
Order details and delivery proof (7 days)
Final ruling based on provided evidence
Lunette HQ is located in the heart of Amsterdam. We're not open for walk-in visits, but you can mail us at this address for legal correspondence.
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